The Best Warranty in the Industry
European Touch teamed with Kemper to offer either a One Year , or Three Year Extended
Service Plan (depending on model) as
of November 1, 2009. The
Kemper Warranty is only available on models that have European Touch Clean
Touch technology. Other
models continue to carry European Touch's one year parts warranty. Under the Kemper program every new
Clean Touch Altera, Forte, Rinato, and Rinato XL pedicure spa, will come with a
one year parts and labor warranty, at time of purchase, and every new Clean
Touch Murano and Tuscany comes with a 3-year parts and labor warranty.
Must I file for the warranty?
Yes. Just as you would with a car, TV, or appliance in order to
initiate/execute the warranty, the paperwork must be filed. [see warranty form]
As the purchaser of the pedicure spa, you need to supply:
- The
address of the facility, the contact name, and phone number.
- Finally,
the form must be signed by the salon owner or manager and returned (faxed
or mailed) to:
- European
Touch
- 8301
w Parkland Court
- Milwaukee,
Wisconsin 53223
- Fax-
414-357-6360
Who is Kemper Cost Management?
Kemper Cost Management is a leading provider of equipment maintenance insurance
and extended service plans since 1990. Kemper Cost Management has provided
protection, cost containment strategies and technical information on over
250,000 assets. KCM has been endorsed by the The National Society of Certified
Healthcare Business Consultants. www.kempercm.com
Is the European Touch year one warranty the same as European Touch has
offered in the past?
No, European Touch has always offered a one year parts warranty. This new
European Touch/ Kemper program is only available on European Touch models that
include the award winning Clean Touch technology and includes parts and labor
for one full year from original ship date. Three Years for Murano Clean Touch
and Tuscany.
Is there a
deductible?
During the European Touch first year of warranty there is no deductible.
However, for years two and three, each time you use an authorized service
person there is a $25.00 co-pay, paid directly to the service company by the
salon at the time of service. This is similar to a health insurance co-pay you
pay each time you visit the doctor. Note: that the co-pay is per service visit and not per
spa.
What about parts?
This program requires use of manufacturer original parts from European Touch.
When it is determined that a new part is needed, simply order that part from
European Touch and pay as you would with any purchase. Submit the parts invoice
along with a service form to Kemper for reimbursement.
Are there any exclusions to the warranty?
Yes. There are controllable actions that will destroy spa equipment and should
always be avoided. European Touch clearly marks known examples of these on page
one of the owners and repair manuals supplied with each pedicure spa. The
normal insurance exclusions such as "Act of God” for hurricanes, floods,
etc. apply. For these issues you should contact your property or business
insurance. A fire would also void the agreement and be covered by business
insurance. Other key exclusions include:
- When
installing commercial equipment code UL1795 specifies that a GFIC
ground-fault interrupter be installed. Failure to follow this, or any
other state or federal code, may result in electrical damage to your
equipment and will void warranties.
- Use
of destructive cleaning chemicals using sodium hypochlorite or halide
chemicals (including chlorine bleach or iodine based products) can
discolor and destroy chrome, rubber, and plumber's putty and will normally
result in leaks to the plumbed portions of the spa. Use of such products
will void the service plan on the plumbing within the spa. (A detailed
list is included in the owner's manual)
- As
with most warranties, if the unit is customized after delivery from
European Touch the warranty no longer applies.
- (We
recommend that you read the actual contract for full details
Why the exclusions?
Any warranty, whether it is for your car, your washing machine, television, or
pedicure spa, is in place to keep the equipment operational under normal
circumstances. Abuse or misuse is not covered. We recommend that salon owners
advise their employees of normal use and care as part of their training.
Do all parts require a service technician?
No. In all European Touch pedicure spas there are approximately a dozen parts
that are simple and easy to replace. Though this service plan covers these
parts, it will not reimburse for service to replace them. This is clearly
pointed out in the details on the service plan.
Why must I use a pre-authorized service provider?
The goal is to keep your European Touch pedicure spa in good working order.
Kemper statistics show that untrained service usually results in more down time
and additional service calls. Pre-approved service providers are professional
service technicians who have agreed to warranty their work for 30 days and to
undergo ongoing European Touch service training. However, the agreement does
allow for a salon to service their own spas, or use outside help, but the
service fee will not be reimbursed. Authorized manufacturer parts are
reimbursed even when the salon does their own repair.
What records must a Preferred Service Provider or the salon supply in order
to get reimbursed?
Service providers agree to:
- Provide
the contract number and actual serial number for each and every spa
serviced, every time service is done.
- Provide
a detailed list of parts and services ( form supplied) to Kemper so that
reimbursement can be made. A copy of this report must also be sent to
European Touch. When service is done by the salon, this same form is
submitted to Kemper for reimbursement of the parts.
- You
must agree to return any parts designated as to be returned” when given a
Return Authorization at the time the replacement parts are shipped.
Failure to return a RA required item could result in denial of payment for
the part under the program.
Is
this warranty / extended service plan available anywhere in the world?
No. Unfortunately at this time this service plan program is only available in
the United States. For all other locations the European Touch one year parts
warranty is available.
Are all European Touch pedicure spas covered?
No. Kemper requires that a spa be in the marketplace for a period of time for
assessment before coverage can be determined. At this time only the Clean Touch
Altera, Forte, Rinato, and Rinato XL pedicure spa, Tuscany and the Murano spa
are covered. All other pedicure spas carry our standard 1 year parts warranty.
Limited Conditional Warranty (effective as of November 1st 2009)
European
Touch Limited Warranty Forte and Altera Clean Touch.pdf
European
Touch Limited Warranty Rinato.pdf
European
Touch Limited Warranty Rinato XL.pdf
European
Touch Limited Warranty Murano.pdf
Warranty Registration Form
Warranty
Registration Form.pdf
Part Reimbursement Form
Part
Reimbursement Form.pdf